Competition, not concentration

This report explores issues of concentration and competition in consumer markets, and the role that policymakers can play in driving improved outcomes for UK households in these markets. It recommends: measuring and tracking industry concentration and competition on an ongoing basis, creating a Minister for Consumers, Competition and Markets, a “presumption in favour of competition” at the heart of M&A policy – putting consumer interests first, boosting competition through data – consumers should own and be able to access and share personal data, Bank of England style reporting of market concentration, automatically switching sticky customers to challenger companies in the energy and fixed-line telephony markets and “click-in, click out” – ending the asymmetry.

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