Systems Analyst

Location: London
Salary: Up to £52,075 pro rata plus excellent benefits
Contract type: Fixed
Full-time/part-time: Full-time
Remote working: Hybrid
Posted: 8 May 2025
Closing date: 29 May 2025

Job details

Due to family leave cover required. A great opportunity has become available to join this agile and transformative team, as a Systems Analyst for the next 12 months. This is a crucial role and ensures our information systems meet the organisation’s needs effectively and efficiently. Acting as the bridge between business stakeholders and the Information Systems Team, you will help translate business requirements into robust system solutions. Your work will support the design, evaluation, and continuous improvement of systems to ensure they deliver real value to the organisation.

Main responsibilities

The Systems Analyst will be responsible for testing configuration, creating testing environments, and scripts to allow testers a structured approach to development evaluations.

As a Systems Analyst you will manage and administer our Information Systems, including Salesforce, Qualtrics, and Dot Digital. They will provide user support and training, maintain system documentation, and manage incident tickets. The role involves gathering feedback to improve system usability, simplifying user interfaces, and developing testing scripts and templates.

The Systems Analyst will also collaborate with stakeholders to execute User Acceptance Testing (UAT) and support system implementation and deployment.

Personal specification

Please read the job description for full details.

Salary and benefits

  • Up to £52,075 pro rata plus excellent benefits
  • Contract: 12 Month family leave cover
  • Hours per week: 37.5 hours per week. You will be required to work in-person a minimum of two days per week, in line with our hybrid working model.

About the organisation

We are an independent charitable organisation working to build a healthier UK. Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity, and helps build a stronger society. Yet good health remains out of reach for too many people in the UK and services are struggling to provide access to timely, high-quality care. It doesn't have to be like this. Our mission is to help build a healthier UK by: 1. Improving people's health and reducing inequalities; 2. Supporting radical innovation and improvement in health and care services; 3. Providing evidence and analysis to improve health and care policy. We aim for excellence across our work and will achieve this by producing research and analysis, shaping policy and practice, building skills, knowledge, and capacity, and acting as a catalyst for change. Everyone has a stake and a part to play in improving our health. By working together, we can build a healthier UK.

How to Apply

Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more. If you would like to apply, please submit your CV, and answer the following application questions using no more than 900 words:

  1. Describe a specific instance where you managed and administered a CRM system and/or an email marketing system, (We use Salesforce and Dot Digital so experience in these systems is preferred but training can be offered). How did you handle user support, maintain system documentation, and manage incident tickets in that instance?
  2. Provide a detailed example of a project where you developed testing scripts and templates, created testing environments, and supported structured development evaluations. How did you collaborate with stakeholders to execute User Acceptance Testing (UAT) for that project?
  3. What would be your approach to covering this role, what attributes and advantages could you bring to the Information Systems team?

If you require any support through this process, please contact recruitment@health.org.uk. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.