Online support


The last 10 years have witnessed a dramatic increase in the number of people going online to seek out information and advice, to research health issues and connect with those sharing their experiences. This report focuses on one particular aspect of this new environment: the use of online web forums.

This report investigates the growing number of mental health related discussions taking place on public online forums, and to explore the potential for the use of computational techniques to provide robust, actionable insight from these conversations to a wide audience – from healthcare professionals and policymakers to those affected by mental health issues themselves – as well as addressing the technical and ethical challenges posed by the collection and analysis of online forum data.

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