The remote care revolution during Covid-19

This report from UK think tank the Nuffield Trust looks at what the rapid adoption of digital technology for delivering NHS care mean for patients.

The coronavirus (Covid-19) pandemic has undoubtedly revolutionised the use of remote care, not only in the NHS but across the globe. In England, there has been a longstanding aim to harness digital technology to deliver health care, but progress up until this year had been relatively slow. Two years ago, the NHS Long Term Plan set the goal of enabling digital technology to become ‘mainstream’ in primary care and outpatient services. Alongside this came the promise of increased patient choice and the redesign of services that could avoid the need for up to a third of face-to-face outpatient visits. Suffice to say, the outbreak of Covid-19 accelerated the use of remote care at a much faster pace than anyone could have predicted. What will be the impact on patients, clinicians and the NHS? The most recent data is only just beginning to uncover the issues – here we explore some of the findings.

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