Interoperability is more than technology

Think tank: The King’s Fund

Author(s): Pritesh Mistry; David Maguire; Loreen Chikwira; Toby Lindsay

September 29, 2022

This report from UK think tank the King’s Fund looks at the role of culture and leadership in joined-up care.

Integrated care systems (ICSs) and provider collaboratives are ushering in a move towards more collaborative working across organisations in health, social care and the voluntary and community sector – and digital health technologies have an important role to play. Digital technologies can help information and communication to flow across organisations, people and places, bringing benefits for both patients and staff, eg, fewer tests, improved patient safety, reduced costs and saving both patients and staff time. However, using digital health technologies to overcome silos, often referred to as interoperability, has been a longstanding challenge.